Select a heading link below to be taken to the questions and answers in that section.
Preparing for Accreditation
- Where do we need to go to sign up for Accreditation?
- How long does accreditation take?
- Presuming my application is satisfactory first time, how quickly might my course take to be accredited?
- What if we need accreditation in less than a month?
- What do we need to submit for Accreditation?
- What should the Course Documentation consist of?
- What format should the Course Documentation be in?
- What format should other supplementary information be supplied in?
- I licensed the training materials from The Open Group and have not changed them. Do I still need to submit documentation?
After Accreditation is achieved
- Where can I obtain the accreditation logo artwork?
- Where is the style guide/usage guide for the accreditation logos?
- How can I obtain exam vouchers?
- How do vouchers work?
- How much do exam vouchers cost?
- How long are exam vouchers valid for?
- How do we access The Open Group Internet Based Testing system to offer exams?
Certification of Candidates
- How are Candidates notified of their Certification and where do they get their certificates?
Use of the Internet Based Testing (IBT) Channel
- How do I get access as a trainer?
- When I register what is the Prometric ID?
- Why are there only practice exam tests available when my candidates select "take test"?
- What is a keycode?
- Why do some tests say that results are withheld and I should contact the Sponsor?
Use of the Prometric Test Centers
- How do my candidates book with Prometric?
Q. Where do we need to go to sign up for Accreditation?
A. The website for TOGAF 9 certification and accreditation is at http://togaf9-cert.opengroup.org
Various resources including the Getting Started guides are included in the left hand navigation bar.
Q. How long does accreditation take?
A. This depends on the quality of the application, how quickly you respond to any issues raised by the assessor, and the time required for the assessment and processing of the application by the Certification Authority.
Presuming my application is satisfactory first time, how quickly might my course take to be accredited?
There are contractual obligations on the Certification Authority with respect to the time taken for assessment and accreditation. These are defined in sections 4.1.2 to 4.1.4 of the Accreditation Agreement.
The minimum guaranteed time from the submission of an application package to accreditation of a training course is 26 business days, or roughly a calendar month. In the event that there are issues with the submission, the timeframe would be extended.
What if we need accreditation in less than a month?
In practice the Certification Authority aims to better the guaranteed response times and to compress them to the extent that is practical. The degree to which this is possible depends on several factors including how many applications are in the pipeline and the current availability of staff. If factors are favorable, it has been possible to process an application that is of sufficient quality in ten business days. If requested to expedite the assessment and accreditation process the Certification Authority will endeavor to achieve a compressed timeframe of ten business days but cannot guarantee to do so. Again if there are issues with the application then the timeframe will be affected by how quickly you can respond and rework your application as necessary.
Q. What do we need to submit for Accreditation?
A. You need to prepare an Accreditation Package for each Training Course you wish to have accredited.
The Accreditation Package comprises a Conformance Declaration [completed online] [Note: At the moment, the web-based Conformance Declaration is not available and you should use the Accreditation Conformance Statement Questionnaire], an Accreditation Checklist, Trainer Credentials, Course Documentation, and Quality Management System Documentation, which are uploaded to your web account. A template for the Accreditation Checklist must be downloaded using the link in the navigation bar of the web certification system.
Q. What should the Course Documentation consist of?
A. The course documentation should demonstrate that the course meets the learning outcomes as documented in the Accreditation Checklist. This is usually the course slides (handout format is suitable).
Q. What format should the Course Documentation be in?
A. The Course Documentation should be submitted in pdf. Please ensure that the structure or filenames/module names, if applicable, correspond to those referenced in the Accreditation where the learning outcomes are mapped to the materials. If submitting a large number of files please upload a zip file.
Q. What format should other supplementary information be supplied in?
A. Either pdf or html format.
Q. I licensed the training materials from The Open Group and have not changed them. Do I still need to submit documentation?
Yes, The Open Group courseware requires some tailoring and is not designed to be delivered as is without some selection and other modifications. If the only changes you have made are this tailoring, please note this in your accreditation submission.
Please note that your organization must receive notification from the Certification Authority and be listed on the Accreditation Register prior to use of the logo and claims of being accredited.
Q. Where can I obtain the accreditation logo artwork?
A. Once your organization has an accredited training course, the logos in JPEG, PNG, and EPS formats will be made available in your organization's account within the web certification system.
Q. Where is the style guide/usage guide for the accreditation logos?
A. This is in Appendix C of the Accreditation TMLA. This agreement available in the left navigation bar of the web certification system.
Q. How can I obtain exam vouchers?
A. Once your organization has an accredited training course, you may request exam vouchers in your corporate account within the web certification system. Payment must be made before orders for vouchers will be fulfilled.
Read the Exam Voucher Ordering documentation (PDF format) for further information.
Q. How do vouchers work?
There are two forms of vouchers, those used for Prometric test centers and others which are for use with the Internet Based Test (IBT) System. They are not interchangeable. Vouchers are used as a form of payment to take the examination. For IBT usage they need to be input when commencing a test. When booking a test session at a Prometric test center, they need to be input at the booking stage prior to attending a center.
Q. How much do exam vouchers cost?
A. The fee schedule is available in the left hand navigation bar of the web certification system. Discounts are available to Accredited Training Course Providers. Please contact the Certification Authority for more details.
Q. How long are exam vouchers valid for?
A. Exam vouchers are generally valid for 12 months from the date they are processed.
Q. How do we access The Open Group Internet Based Testing system to offer exams?
A. See the Exam Supervision Requirements for information on Proctor registration within the IBT system. In addition, you will need exam keycodes to access the examinations. Exam keycodes are used in conjunction with voucher codes to commence an examination.
Exam keys be will issued to accredited organizations with the first voucher code order.
How are Candidates notified of their certification and where do they get their certificates?
All candidates receive an email notification within 6 business days of exam results being posted by The Open Group's Examination Provider. The email directs them to sign in and accept the Trademark License Agreement in order to complete the certificaiton process and retrieve their certificate.
Once they have done that, they are able to adjust the visibility of their entry on the Directory of Certified People. If they are visible, they are listed under the TOGAF 9 directory at: http://togaf9-cert.opengroup.org/certified-individuals
Access to The Open Group's Internet Based Testing channel is available to Accredited Training Course Providers
Q. How do I get access as a trainer?
See the Exam Supervision Requirements for details of setting Proctors and administering the examination.
Q. When I register, what is the Prometric ID?
You can ignore this field and leave it blank.
Why are there only practice exam tests available when my candidates select "take test"?
This occurs because the live tests require a proctor to oversee their use. The proctor has a special code known as a "keycode" to gain access to the tests.
Q. What is a keycode?
Public tests are available to anyone accessing the testing site. The only tests that have been set as public are Practice tests. The Open Group certification examinations are private tests that are not visible in the available test list. Accredited trainers are provided with a set of keycodes to access the exams by choosing "Take Test", and then entering that keycode in the "Private Tests" box.
Q. Why do some tests say that results are withheld and I should contact the Sponsor?
These are for tests where gradient scoring is in effect. These require offline scoring within IBT. Note that the message to contact the sponsor is fixed in the system, and not necessary. The Open Group will contact all candidates within six business days with the pass/fail result of the test. The Open Group will also send pass/fail results periodically to each Accredited Training Course Provider.
Q. How do my candidates book with Prometric?
They need to visit www.prometric.com/OpenGroup/. When booking their examination they should enter their voucher code for payment.